Video and Phone Consultations

Why not schedule a video or phone consultation with your health practitioner and get seen quickly and privately at a time that works for you.

Have a VIDEO appointment booked?

Head into the virtual waiting room For GP, NP or Nurse VIDEO appointments, please click on the first link below to head into the PFHC virtual waiting roomFor Wellness Clinic VIDEO appointments (with Renee or Kerry) please use the second link below to head into the PFHC virtual Wellness waiting roomPlease type in your full name when entering the waiting room The virtual waiting room is private, for PFHC patients only
Login for my GP, NP or Nurse VIDEO appointment Login for my Wellness Clinic VIDEO Appointment

How to set up your virtual appointment

And don't worry - you will be seen by your PFHC health care practitioner, not a virtual person

  • Book your appointment via the portal or by phoning us, selecting which appointment option you prefer
    (hint - although we like to think we have super x-ray vision powers, sometimes it helps if we can see you via VIDEO to best help you)
  • Getting Ready. Sound On? Check! Camera On? Check!
    Phone Consultations: Please be near the phone of the number provided when booking your appointment, your practitioner will call you on this number at your appointment time

    Video Consultations
    : Head into the virtual waiting room 5-10 minutes before your appointment via the link sent to you, or by clicking on the waiting room links above.
  • Appointment Time
    Enjoy a nice, simple, secure and easy and safe way to talk to your health practitioner
    (don't worry we won't tell anyone if you are still in your PJs!)

Virtual Consult Information

Equipment & Connection

To have a video consult, you just need a computer, laptop, tablet, or smartphone with a camera and sound, no need to download software or create an account.

A good internet connection for video consults is required, you can use data, but WIFI will give you better call quality.

If you cannot make a video call, your doctor or nurse can call you with a phone consultation on a number of your choice (landline or cellphone) if this is appropriate for your health care needs.

Security & Privacy is an approved telemedicine video consult platform. Your information is not be stored in the video consult platform or phone. Your health practitioner will take notes in the same record system used during in-person consults.

Appointments are private and provided in consultation rooms like in-person appointments. Your appointments are not recorded.

If it has been a little while since we last saw you, your health practitioner may ask you to confirm your full name and date of birth at the start of your appointment.

Just like in-person, you are welcome to have a support person with you during your consultation, however, please let your practitioner know, so they can tailor your appointment accordingly.

Choose somewhere private to have your phone or video consultation, where you can talk freely and safely.